Customer Support Specialist
Careers

Customer Support Specialist

Toronto, Full-time · Apply Now

What is the opportunity?

We are looking for a talented and passionate team-player to join the Mydoh team as a Customer Support Specialist. Your goal will be to provide exceptional support to our families across Canada. 

In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction.

What will you do?

  • Proactively engage with customers through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
  • Provide an invaluable customer experience by understanding customers’ immediate and future needs and providing timely resolutions
  • Contribute to team results by supporting all colleagues to be successful in meeting customer needs
  • Maintain high levels of customer engagement and satisfaction 

What do you need to succeed?

Must Have

  • Exceptional customer service capability and confidence in engaging customers across multiple channels (i.e. phone, email, live chat, etc.) using a friendly, positive and professional tone
  • The ability to communicate flawlessly with customers (both through written and verbal communication)
  • A drive to provide exceptional customer service
  • Proven ability to prioritize, and multi-task in a fast-paced environment
  • An ability to think in action, problem solve, and collaborate closely with colleagues
  • A strong desire and willingness to learn and apply learnings
  • Full flexibility to work within a set shift from Monday to Sunday, 7AM to 10PM EST

Nice To Have

  • Experience working in a start-up environment
  • Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our ventures thrive and clients prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Ability to make a difference and lasting impact
  • A remote and flexible working environment