At present, an Autoload request can only be created when loading funds into your Mydoh parent wallet through Interac e – Transfer. We completely understand how beneficial it would be to offer Autoload for RBC users as well, and this is something that is on our team’s radar to be introduced in the future. 

In the meantime, you can still of course load funds whenever you want, and at any given moment through RBC Online Banking or Interac E-transfer. 

If you have any questions, or would like to speak with our support team, please send us an email via hello@mydoh.ca or contact us through the in-app chat 😊.

Please note: Each parent may only have one pending money request active at a time.  If you already have an autoload set-up, you cannot make an additional request for funds via Interac e-Transfer, unless you cancel your Autoload set-up, and your recipient declines any of its outstanding requests from their email. You can of course still load funds via RBC Online Banking directly, despite having a pending transfer.