I added funds via Interac e-Transfer but my Wallet balance hasn’t updated. What should I do?
If you have completed the Interac e-Transfer and your Wallet balance is still the same, please follow these steps:
- Log out and then log back in to your Mydoh account. Select the ‘Wallet’ tab and check if there are any ‘Pending Transactions’. If there are no pending transactions, please check under ‘Transaction History’ and see if the transaction is there.
- If you are unable to see the transaction in either place, please sign in to your Financial Institutions Online Banking account and confirm that the funds have been removed from your account. If the money was not removed from your bank account, it’s possible that the Interac e-Transfer was declined by mistake. In this case, please try completing a new request to add funds.
- In some cases it may take a bit of extra time for the funds to be added to your Wallet. If you can see the funds were removed from your bank account, please wait 1 hour and then check again to see if the funds have been added to your Mydoh Wallet.
If your Mydoh Wallet balance does not reflect the completed Interac e-Transfer after following the steps above, please reach out to our support team through the in-app chat and we would be happy to assist you!