Users can make up to one pending money request at a time. If you want to create a new money request but already have one pending, you will first need to cancel the previous request you made. This can be done very easily using the three steps below:

1. Select the ‘Wallet’ tab in the Mydoh app.
2. Under ‘Pending Transactions’ tap the request you would like to cancel.
3. Select ‘Cancel Request’ and tap ‘Yes’ to confirm.

You’re all set! You can now make a new request to load funds into your Mydoh Parent Wallet. Please see here for step by step instructions on loading funds via Interac e-Transfer.

If you have any questions, please don’t hesitate to reach out to our support team!