Why was my child’s card declined?
There can be a few reasons your child’s card was declined.
If the item your child tried to purchase is more than their Smart Cash Card’s balance, some POS stations will decline the transaction.
Other POS stations may show a pop up giving your child the option to bring their card’s balance to $0 and complete the payment with another method.
The POS, not Mydoh, determines if the transaction is declined for not having enough funds for the item being purchased.
If your child’s Smart Cash Card has been locked within the Mydoh app, the merchant will decline the transaction.
The Mydoh Smart Cash Card is set up to block various merchant category codes that are deemed inappropriate for youth, such as gambling and alcohol purchases.
There are a few limits to the number of transactions your child can make and how much they can spend within a given time. You can review your child’s Smart Cash Card limits here!
If you have reviewed the above and your child’s card is still being declined, please contact our support team via the in-app chat and we would be happy to assist.