Why isn’t my ID scanning?
In most cases we find that dim lighting or not placing your ID on a dark surface prevents the image from being captured. Try taking the picture of your ID again on a dark background in a brighter area and this will generally resolve most issues.
If you find that your ID still isn’t scanning, please try selecting Manual Capture and then take the picture again!
Note: Mydoh will need access to your camera in order to complete the ID Verification process.