No. Mydoh wants to make financial literacy accessible to all families across Canada. Sign up for Mydoh at no cost, no monthly fee , and no commitment!

There are no limitations. Mydoh is available in Quebec.

Parents and guardians can sign up for the Mydoh app for no monthly fee and add up to five kids on one account.

In order for your child to have a Mydoh card, they need to have their own Mydoh
account—and in order to have their own Mydoh account, they need to sign up with a unique email.

No. Mydoh does not communicate directly with kids. All communications are addressed to parents.

No. All data is encrypted and only accessed for legible business reasons.

If your kid doesn’t own a smartphone, you both can still use Mydoh. You and your child can manage the chores and allowance from your smartphone by logging into the child or parent account as needed. Once signed up, your kid will also receive a physical card to start making their independent purchases and start learning!

Once you have completed the sign-up process, please follow these steps to order a card:

1. Sign in to your Mydoh parent account (not your child’s account).
2. Scroll to the appropriate child’s name on your ‘Home’ tab.
3. Tap ‘Manage’ and then select ‘Order Now’ under the available physical card options.
4. Review your mailing address and edit it if necessary.
5. Tada! Your child’s physical card has been ordered and will be mailed out within 5–7 business days.

The classic Mydoh card will arrive 5–7 business days after you order it through the app.

The Mydoh physical card contains the cardholder’s name (your child’s name), the expiry date, card number, and CVV or Security Code.

Parents can send money through the Mydoh app. Select ‘Send Money’ below your child’s
name on your ‘Home’ screen or select ‘Send Money’ on the ‘Wallet’ screen. The funds are deposited instantly to your child’s card.

You can add funds to your Wallet via RBC Online Banking, Visa or Mastercard Debt, Interac e-Transfer, or Apple Pay.

Yes! For birthdays, holidays, lawn mowing, or snow shoveling, friends and family can send money directly to your kids’ Mydoh accounts—even if those friends and family are not on Mydoh!

Click here to find out how!
https://www.mydoh.ca/faq/can-friends-and-family-send-money-to-my-mydoh-account/

No. The digital card will be activated as soon as your child signs up and logs into their Mydoh account. No wait time!

Parents have ultimate oversight to lock/freeze the card and can access their child’s card controls through their parent app. You can lock your child’s digital and/or physical Smart Cash Card at any time.

There is no PIN required to make purchases. Your child can make purchases in-store
wherever Visa is accepted by tapping or inserting the physical card at in-store terminals.

Apple Pay: Kids who are 13 and older can use Apple Pay for in-store purchases by adding their Smart Cash Card to their Apple Wallet, right from the app.

Note: The Smart Cash Card is currently unavailable to be used on Google Pay and Samsung Pay.

Yes! Mydoh is accepted at any physical or online retailer where Visa is accepted. Card details to make online purchases can be found in the ‘Wallet’ tab on the bottom of the home screen in the app, including card number, expiry date, and CVV.

Note: The Mydoh Smart Cash Card is set up to block various merchant category codes that are deemed inappropriate for youth, such as gambling or alcohol purchases.

Yes, parents can withdraw funds from their parent account. Please follow these steps to withdraw the funds from your family’s Mydoh account:

1. Transfer funds from your child’s account to your account
2. Withdraw funds from your Mydoh Wallet

To speak to support, please log in to your parent account, tap the settings gear at the top right hand corner of the screen, select the ‘Help’ tile, then ‘Chat with us’. If you don’t have an account yet, you can contact support through our email at support@mydoh.ca, or give us a call at 1 (888) 696-9364.

Before Mydoh can assist with closing your account, please ensure all funds have been
withdrawn from the account. After all funds have been withdrawn, please contact Mydoh support through the in-app chat and a member of the support team will assist you with next steps. If you cannot access your Mydoh app, please reach out to the support team via email at hello@mydoh.ca

Scholastic Book Fairs has chosen to collaborate with Mydoh as a preferred cashless
payment solution. Scholastic is not affiliated, associated, or in any way officially connected with Royal Bank of Canada, Mydoh, or any of its subsidiaries or its affiliates. The official Mydoh website can be found at https://www.mydoh.ca/.

Schools that have moved to a cashless model have been asking for a cashless payment
option that students can use at the Book Fair. Scholastic has chosen to accept Mydoh as their preferred cashless payment option.

For more information, visit the Mydoh website at https://www.mydoh.ca/.