Notices and Updates

April 26th 2025

Due to an unexpected technical issue, your child’s April 26th Payday with Mydoh may not have been processed. This means your child may not have received the money they were entitled to.

To make sure they receive their money, we kindly ask you to manually send a one-time transfer from your Parent Wallet before their next Payday.
Here’s how:

  1. Log into your Mydoh Parent account
  2. Select ‘Send $” from either the Home or Wallet screen
  3. Follow the prompts to send a one-time transfer

We sincerely apologize for this inconvenience. Our team is working hard to resolve the issue and to ensure the next Payday occurs as scheduled.

If you have any questions, you can connect with our Support team via in-app chat, which can be found under “Help”, then “Chat with us”, in the Settings tab of your Mydoh app.

April 11th 2025

Parents and Co-Parents may experience errors when creating a new Mydoh account. This is currently being investigated and does not affect any other service on Mydoh, or any child accounts.

As of April 11th, 2025 at 11:30 am EST, this has been resolved.

January 13th 2025

Parents and Co-Parents will not be able to withdraw funds from their parent wallet beginning
January 13th, 2025 at  9:00 a.m, ending January 15th, 2025 at 9:00 a.m.

This does not affect any other service on Mydoh, or any child accounts. This only impacts the withdrawal feature offered to parents.

After the aforementioned time period, parents can initiate withdrawals from their Mydoh parent wallet.

This maintenance period was successful.


Updates to our Terms & Conditions

What updates are being made to Mydoh App Terms & Conditions and the Smart Cash Card Terms & Conditions?

We make changes to the Terms & Conditions to clarify our terms & ensure that they remain transparent for you. Updates coming in effect on 1st July 2025:

  • Clarified process for legal name change requests
  • Updated clarity on Mydoh availability (Canadian residents for tax purposes only)
  • Enhanced process for updating user information including clarified 30-day notification requirements
  • Additional context provided for “General Savings” capability
  • Reduced qualification criteria for “referral code” usage
  • Updated information on collection of personal information you provide voluntarily in a user feedback survey
  • Enhanced clarity on physical and digital card expiration processes


If you or any minor you invited to use the app continue to use Mydoh after 1st July 2025, you are agreeing to the updated Mydoh App Terms & Conditions and the Mydoh Smart Cash Card Terms & Conditions on your own behalf and on behalf of such minor(s). If you do not agree, you can choose to discontinue using Mydoh, and close your Mydoh account before these terms become effective by contacting us at support@mydoh.ca.