Frequently Asked Questions

Got questions? Browse our FAQ to find the answer you’re looking for. If you still need help, feel free to reach out.

Setting up Mydoh

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Mydoh is a money management app designed to assist parents as they begin to introduce their children to financial literacy.
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Once you have downloaded the Mydoh app from the Apple App Store or the Google Play Store, setting up your Mydoh Primary Parent account is fast and…
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You can start your family’s Mydoh smart-money journey with a 30 day free trial!* After your family’s free trial ends, you will be charged…
Add a Parent
Fantastic question! When a Primary Parent invites a Secondary Parent, the two parents are joint contributors to the same account. While they can manage…
Add a Parent
Great question! A primary parent is the one who initially set up the Mydoh family account, but they can always invite a second parent…
General
After you have signed up and created your primary parent account, you can add your kids! In order to be added to your account,…
ID Verification
In order to comply with legal regulations, we ask that all users verify their identity through either a valid Canadian Passport, a driver’s license,…
Add a Parent
To edit a second parent invite, please see the steps below:
Add a Parent
The Mydoh subscription fee is a flat fee that is charged once a month, and deducted from the shared parent wallet balance. Every family’s…
Refer a Friend
Once you have set up your Mydoh Parent account, added funds and invited your children, you can take advantage of our amazing Refer a…

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Logging into Mydoh

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Mydoh is currently available on mobile for both iOS and Android on the following devices:
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Kids can only open a Mydoh account once they have received an invitation from their primary parent/guardian on the family account. The invitation they…
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Don’t panic! Click on 'Forgot Password' on the login screen of the app and go through the prompts to reset your password.
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Sometimes kids can forget their usernames or passwords, and that is totally ok! Using your Mydoh parent account you can easily recover the necessary…

Mydoh Smart Cash Card

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When inviting your child to Mydoh, you will have the option to order a physical card for them! If you have already invited your…
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Mydoh Smart Cash Card is a reloadable digital and physical Visa Prepaid Card for kids, issued by Royal Bank of Canada.
Apple Wallet and Google Pay
Kids can use Apple Pay by adding their Smart Cash Card to Apple Wallet. The Smart Cash Card can't be used with Google Pay…
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No pin required! To make a purchase in store, your child won’t need a PIN. 
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The Mydoh Smart Cash Card is 100% secure. Mydoh is proudly backed by the Royal Bank of Canada. Our aim is to protect our…
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Once kids have been invited by their parents and created their Mydoh accounts, they will have access to their very own Mydoh Smart Cash…
Apple Wallet and Google Pay
Kids can easily add their Mydoh Smart Cash Card to their Apple Wallet from the Wallet tab in their app, by clicking the Add…
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Your child’s physical card will be delivered within 5-7 business days! In some cases, it may take a few extra days to receive the…
Apple Wallet and Google Pay
After adding their Mydoh Smart Cash Card to their Apple Wallet kids can use Apple Pay with Touch ID or Face ID to make…
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The Mydoh Smart Cash Card is a digital, reloadable Visa Prepaid Card for kids, issued by Royal Bank of Canada.

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Making Payments and Transfers

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Once you have loaded funds into your parent wallet, you can send money to your kid(s) very easily! There are three ways by which…
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As a parent you can easily withdraw funds from your Mydoh Wallet via Interac e-Transfer.
Adding Money by Interac e-Transfer
There is no need to add a new contact every time you want to add funds, if you are requesting money from an email…
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Your Mydoh Wallet holds your money and allows you to send money to your child(ren) up to the allowable limits.
Adding Money by Interac e-Transfer
Users can make up to one pending money request at a time. If you want to create a new money request but already have…
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You can easily find your Security Answer by selecting the Settings wheel in the top right and tapping the 'Withdraw Funds' tile.
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To send a one-time money transfer, click on 'Send money' from the 'Home' screen. Enter the amount and press send!
Adding Money to Mydoh Wallet
Go to your Home or Wallet tab and select 'Add Funds'.
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You can find your Wallet balance in the header of every screen on the app.
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Pay Day is every Saturday. It’s the day your kids get their allowance (if they have an allowance) and/or get paid for completed tasks.

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Setting up Tasks and Allowance

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Tasks are an awesome way to organize and set out your child’s chores for the week all in one place where you can easily…
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When creating a task, simply mark it as a one-off or recurring task. One-off tasks require a specific completion date.
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Your child will get paid for their task(s) on PayDay, which is every Saturday.
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As a parent you can set up a weekly allowance for your child. This is not associated with tasks or task completion. Tasks are…
Allowance
If you would like your child to be paid every Pay Day (Saturday) without having to complete tasks, you can always set them a…
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As a parent, you can see your child’s task and allowance history in order to gauge how they’ve been doing, plan for introducing new…
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Once your child completes a task, you will receive a notification in your parent app. To view tasks that have been completed, simply click…
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When creating a new task, you can most definitely duplicate the tasks for more than just one child! When a task is duplicated, each…
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Parents have the ability to edit the task’s title, details, frequency and Pay all from the Earn tab.
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While we agree that it is incredibly important to give kids the independence of completing and marking off their own tasks, we also understand…

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My Child’s Spending

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With Mydoh, parents have complete oversight, which is why they are always able to view their child’s transactions through real time notifications that are…
Goals
We’re so glad you asked! We believe that establishing financial goals are an important part of creating mindful spending habits and identifying reasons to…
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You can look at your child’s transactions by going to the 'Spend' in the footer and react to them using one of six emojis…
Goals
Setting goals is a very simple process that can be done through the parent account, or the child account! See below for more details:
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Both your 'Home', 'Spend' and ‘Earn’ screens show your child’s total balance.
Goals
Parents and kids can always edit or delete a goal that has been set right from their app! To edit or delete a goal,…
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If your child’s card has recently been declined, we are so sorry to hear that! There could be a few reasons why this may…
Goals
The goals feature is not a separate savings account, although that is on our radar! The aim of setting a goal is to provide…
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Once the merchant has confirmed that they’ve issued a refund, the funds should appear on your child’s Mydoh Smart Cash Card within 2-3 business…
Goals
Great question! To know when your child has completed a goal simply log into your Mydoh parent account and on the home screen, below…

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Security and Privacy

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Mydoh is powered by RBC (Royal Bank of Canada), which keeps your funds safe.
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Your child’s Mydoh Smart Cash Card is issued by Royal Bank of Canada. Mydoh does not store your child's card information.
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Mydoh uses various methods to ensure your experience is safe.
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Mydoh uses modern technology and up-to-date privacy, authorization and authentication standards of Royal Bank of Canada to ensure your privacy within the app.
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To create a parent Wallet and child Smart Cash Card within Mydoh, we require you and your child's legal first name and last name,…
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A chargeback is the return of funds to a payment card after a customer disputes a transaction because of unauthorized charges on the account.…
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We are proudly owned and operated by Royal Bank of Canada (RBC), providing the security and peace of mind of Canada’s largest bank*.
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Creating a Mydoh account for your child also does not open them a new RBC Youth or Student Bank Account.
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Play helps kids learn money basics through short lessons and trivia to help prepare them for the future.
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Kids can go into the app to learn and complete trivia on topics such as need vs. wants, credit cards, investing, and much more.
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Like the rest of the Mydoh app, parents have full visibility into the trivia content and can see their kids’ scores!
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Each trivia includes tips to help you and your kids continue the money conversations at home!
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Play currently covers 9 topics with more to come! Each topic covers important money concepts that are relevant to everyday life.
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Well, we asked ourselves, "What do we wish we knew about money sooner?" and there was a lot! Understanding how to budget and taxes…
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To ensure kids have a foundation and to prevent them from jumping ahead to more complicated topics, we unlock trivia one at a time.

Having Money Conversations

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Start the conversation by asking age-appropriate questions to find out their level of knowledge on the subject.
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Real-life experience is the most effective way to learn; use Mydoh to give your kids practice in budgeting.
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With Mydoh, your kids will learn through practice: be exposed to paying with a card, reflecting on transactions and learning the value of money…
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Mydoh could be your kid's first card, so here are some tips for keeping your kid's card secure.
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‍Mydoh is a play on words for “my dough” meaning “my money”. It's pronounced “my-dough” just like the delicious mixture of flour and water…

Customer Support

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You can reach Mydoh support through the in-app chat found under the Settings wheel located in the top right of the header and under…
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To speak with support through the in-app chat go to your Settings wheel and select Chat.
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If you can’t scroll to select some buttons in the app, please decrease your phone’s font size and try again.
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A chargeback is the return of funds to a payment card after a customer disputes a transaction because of unauthorized charges on the account.…
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You can close your account at any time, without any cancellation fees. After all funds have been withdrawn, contact our support team through the…
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