Frequently Asked Questions
Got questions? Browse our FAQ to find the answer you’re looking for. If you still need help, feel free to reach out.
Setting up Mydoh
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Add a Parent
If you have already set-up a Mydoh account, you can very easily invite a second parent or legal guardian to join your Mydoh family.
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Add a Parent
After you have been invited by the Primary Parent, you can sign up with your invite code through email, or manually using the 4…
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Mydoh is a digital app with a Smart Cash Card that helps kids learn and practice money management, while giving parents transparency and oversight.
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Add a Parent
To edit a second parent invite, please see the steps below:
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Add a Parent
Great question! A primary parent is the one who initially set up the Mydoh family account, but they can always invite a second parent…
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Download the Mydoh app from the Apple App Store and sign up as a parent. After you've signed up, you can invite your kid(s)…
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Add a Parent
Fantastic question! When a Primary Parent invites a Secondary Parent, the two parents are joint contributors to the same account. While they can manage…
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Start your family’s Mydoh smart-money journey with a free trial! Mydoh subscriptions fees are $2.99/month for RBC Clients and $4.99/month for non-RBC Clients.
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Inviting your kids is easy! After signing up as a parent, you can send your kid(s) an invite from your Mydoh home screen.
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ID Verification
We verify your identity using your RBC online banking credentials when you log in.
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Logging into Mydoh
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Mydoh is currently available for iOS: iPhone 6 or later, with version 10.3 or newer and Android: Phones with Version 8.0 or newer
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Yes! Your child can definitely use Mydoh on an iPad.
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Forgot to copy your child’s invite code? No problem! You can easily find their invite code on the Home page of your Mydoh app.
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Don’t panic! Click on 'Forgot Password' on the login screen of the app and go through the prompts to reset your password.
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No sweat! They’ll need to click on 'Forgot Password' on the login screen of the app and go through the prompts to reset their…
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Mydoh Smart Cash Card
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When inviting your child to Mydoh, you will have the option to order a physical card for them! If you have already invited your…
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Mydoh Smart Cash Card is a reloadable digital and physical Visa Prepaid Card for kids, issued by Royal Bank of Canada.
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Apple Wallet and Google Pay
Kids can use Apple Pay by adding their Smart Cash Card to Apple Wallet. The Smart Cash Card can't be used with Google Pay…
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No pin required! To make a purchase in store, your child won’t need a PIN.
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You bet! Mydoh is backed by the security and trust of Royal Bank of Canada.
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All kids can use their Mydoh Smart Cash Card for online purchases. For in-store purchases, kids can push their Smart Cash Card to Apple…
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Apple Wallet and Google Pay
Kids can easily add their Mydoh Smart Cash Card to their Apple Wallet from the Wallet tab in their app, by clicking the Add…
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Your child’s physical card will be delivered within 5-7 business days! In some cases, it may take a few extra days to receive the…
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Apple Wallet and Google Pay
After adding their Mydoh Smart Cash Card to their Apple Wallet kids can use Apple Pay with Touch ID or Face ID to make…
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The Mydoh Smart Cash Card is a digital, reloadable Visa Prepaid Card for kids, issued by Royal Bank of Canada.
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Making Payments and Transfers
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You can send money to your child as a one-time money transfer or by setting up a weekly allowance up to the allowable limits.
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As a parent you can easily withdraw funds from your Mydoh Wallet via Interac e-Transfer.
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Adding Money by Interac e-Transfer
There’s no need to add a new contact every time you want to add funds. Existing contact details are automatically saved for future use.
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Your Mydoh Wallet holds your money and allows you to send money to your child(ren) up to the allowable limits.
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Adding Money by Interac e-Transfer
To cancel an Interac e-Transfer request, go to your Wallet tab and cancel the pending transaction.
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You can easily find your Security Answer by selecting the Settings wheel in the top right and tapping the 'Withdraw Funds' tile.
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To send a one-time money transfer, click on 'Send money' from the 'Home' screen. Enter the amount and press send!
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Adding Money to Mydoh Wallet
Go to your Home or Wallet tab and select 'Add Funds'.
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You can find your Wallet balance in the header of every screen on the app.
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Pay Day is every Saturday. It’s the day your kids get their allowance (if they have an allowance) and/or get paid for completed tasks.
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Setting up Tasks and Allowance
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Go to the 'Earn' tab on the footer and click on 'Add a Task'. From there you can choose a task category and provide…
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When creating a task, simply mark it as a one-off or recurring task. One-off tasks require a specific completion date.
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Your child will get paid for their task(s) on PayDay, which is every Saturday.
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As a parent you can set up a weekly allowance for your child. This is not associated with tasks or task completion. Tasks are…
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Allowance
To set up a weekly allowance, go to the ‘Earn’ screen and click on ‘Set Allowance’. Choose the amount you want your kids to…
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To see your child’s previous weekly earnings go to your Earn tab and on the select the arrow on the left side of the…
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If your child has completed a task and updated it in the app, you will see it as a filled in circle on the…
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Parents have the ability to edit the task’s title, details, frequency and Pay all from the Earn tab.
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At the end of the day, parents have the final say! While we agree that it is incredibly important to give kids the independence…
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A recurring task is a task that can be repeated various times throughout the week. The completion of a recurring task is determined by…
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My Child’s Spending
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Go to 'Spend' in the footer and select a child to see their Mydoh Smart Cash Card balance and their transactions.
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Goals
We’re so glad you asked! We believe that establishing financial goals are an important part of creating mindful spending habits and identifying reasons to…
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You can look at your child’s transactions by going to the 'Spend' in the footer and react to them using one of six emojis…
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Goals
Setting goals is a very simple process that can be done through the parent account, or the child account! See below for more details:
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Both your 'Home', 'Spend' and ‘Earn’ screens show your child’s total balance.
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Goals
Parents and kids can always edit or delete a goal that has been set right from their app! To edit or delete a goal,…
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Your child's card may be declined if the item your child tried to purchase is more than their Smart Cash Card's balance.
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Goals
The goals feature is not a separate savings account, although that is on our radar! The aim of setting a goal is to provide…
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Once the merchant has confirmed that they’ve issued a refund, the funds should appear on your child’s Mydoh Smart Cash Card within 2-3 business…
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Goals
Great question! To know when your child has completed a goal simply log into your Mydoh parent account and on the home screen, below…
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Security and Privacy
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Mydoh is powered by RBC (Royal Bank of Canada), which keeps your funds safe.
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Your child’s Mydoh Smart Cash Card is issued by Royal Bank of Canada. Mydoh does not store your child's card information.
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Mydoh uses various methods to ensure your experience is safe.
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Mydoh uses modern technology and up-to-date privacy, authorization and authentication standards of Royal Bank of Canada to ensure your privacy within the app.
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To create a parent Wallet and child Smart Cash Card within Mydoh, we require you and your child's legal first name and last name,…
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A chargeback is the return of funds to a payment card after a customer disputes a transaction because of unauthorized charges on the account.…
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We are proudly owned and operated by Royal Bank of Canada (RBC), providing the security and peace of mind of Canada’s largest bank*.
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Creating a Mydoh account for your child also does not open them a new RBC Youth or Student Bank Account.
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Play
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Play helps kids learn money basics through short lessons and trivia to help prepare them for the future.
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Kids can go into the app to learn and complete trivia on topics such as need vs. wants, credit cards, investing, and much more.
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Like the rest of the Mydoh app, parents have full visibility into the trivia content and can see their kids’ scores!
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Each trivia includes tips to help you and your kids continue the money conversations at home!
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Play currently covers 9 topics with more to come! Each topic covers important money concepts that are relevant to everyday life.
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Well, we asked ourselves, "What do we wish we knew about money sooner?" and there was a lot! Understanding how to budget and taxes…
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To ensure kids have a foundation and to prevent them from jumping ahead to more complicated topics, we unlock trivia one at a time.
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Having Money Conversations
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Start the conversation by asking age-appropriate questions to find out their level of knowledge on the subject.
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Real-life experience is the most effective way to learn; use Mydoh to give your kids practice in budgeting.
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With Mydoh, your kids will learn through practice: be exposed to paying with a card, reflecting on transactions and learning the value of money…
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Studies have shown that kids aged 10 to 12 are in their prime years for practicing and benefiting from a strong financial foundation.
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Mydoh could be your kid's first card, so here are some tips for keeping your kid's card secure.
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Mydoh is a play on words for “my dough” meaning “my money”. It's pronounced “my-dough” just like the delicious mixture of flour and water…
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Customer Support
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You can reach Mydoh support through the in-app chat found under the Settings wheel located in the top right of the header and under…
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To speak with support through the in-app chat go to your Settings wheel and select Chat.
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If you can’t scroll to select some buttons in the app, please decrease your phone’s font size and try again.
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A chargeback is the return of funds to a payment card after a customer disputes a transaction because of unauthorized charges on the account.…
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You can close your account at any time, without any cancellation fees. After all funds have been withdrawn, contact our support team through the…
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