Frequently Asked Questions (FAQ)

Setting up Mydoh

General

What is Mydoh?

Mydoh is a digital app with a Smart Cash Card that helps kids learn and practice money management, while giving parents transparency and oversight.

General

How do I set up my Mydoh account?

Download the Mydoh app from the Apple App Store and sign up as a parent. After you've signed up, you can invite your kid(s)…

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How much does a Mydoh subscription cost?

Start your family’s Mydoh smart-money journey with a free trial! Mydoh subscriptions fees are $2.99/month for RBC Clients and $4.99/month for non-RBC Clients.

General

How do I invite my kids to Mydoh?

Inviting your kids is easy! After signing up as a parent, you can send your kid(s) an invite from your Mydoh home screen.

ID Verification

Do I have to validate my identity when setting up a Mydoh account?

We verify your identity using your RBC online banking credentials when you log in.

Refer a Friend

What is the Refer a Friend Program?

ID Verification

Why isn’t my ID scanning?

We find that dim lighting or not placing your ID on a dark surface prevents the image from being captured. Try taking the picture…

General

How do my kids sign up for Mydoh?

After you have invited your kids to Mydoh, they can activate their account by using their invite code or use the link in their…

Account Maintenance

Can we have more than one parent or legal guardian on our Mydoh account?

Currently, we only allow one parent to manage the account and have the ability to add funds. We’re considering this for a future feature…

Refer a Friend

How does the Refer a Friend Program work?

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Logging into Mydoh

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General

Is the Mydoh app compatible with my phone?

Mydoh is currently available for iOS: iPhone 6 or later, with version 10.3 or newer and Android: Phones with Version 8.0 or newer

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My child has an iPad. Can they use Mydoh?

Yes! Your child can definitely use Mydoh on an iPad.

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I forgot my child’s invite code. Where do I find it?

Forgot to copy your child’s invite code? No problem! You can easily find their invite code on the Home page of your Mydoh app.

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I have forgotten my Mydoh password. What do I do?

Don’t panic! Click on 'Forgot Password' on the login screen of the app and go through the prompts to reset your password.

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My kid has forgotten their Mydoh username and/or password. What can I do?

No sweat! They’ll need to click on 'Forgot Password' on the login screen of the app and go through the prompts to reset their…

Mydoh Smart Cash Card

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General

How do I order a physical card for my child?

When inviting your child to Mydoh, you will have the option to order a physical card for them! If you have already invited your…

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What is the Mydoh Smart Cash Card?

Mydoh Smart Cash Card is a reloadable digital and physical Visa Prepaid Card for kids, issued by Royal Bank of Canada.

Apple Wallet and Google Pay

Does the Mydoh Smart Cash Card work with Apple Pay, Google Pay, and/or Samsung Pay?

Kids can use Apple Pay by adding their Smart Cash Card to Apple Wallet. The Smart Cash Card can't be used with Google Pay…

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Is there a PIN for my child’s physical card?

No pin required! To make a purchase in store, your child won’t need a PIN.

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Is the Mydoh Smart Cash Card secure?

You bet! Mydoh is backed by the security and trust of Royal Bank of Canada.

General

How does my child make online and in-store purchases using their Mydoh Smart Cash Card?

All kids can use their Mydoh Smart Cash Card for online purchases. For in-store purchases, kids can push their Smart Cash Card to Apple…

Apple Wallet and Google Pay

How do I add my child's Smart Cash Card to Apple Wallet?

Kids can easily add their Mydoh Smart Cash Card to their Apple Wallet from the Wallet tab in their app, by clicking the Add…

General

We haven’t received my child’s physical card yet. What should I do?

Your child’s physical card will be delivered within 5-7 business days! In some cases, it may take a few extra days to receive the…

Apple Wallet and Google Pay

How to make a purchase with Apple Pay?

After adding their Mydoh Smart Cash Card to their Apple Wallet kids can use Apple Pay with Touch ID or Face ID to make…

General

How do I explain the Mydoh Smart Cash Card to my kids?

The Mydoh Smart Cash Card is a digital, reloadable Visa Prepaid Card for kids, issued by Royal Bank of Canada.

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Making Payments and Transfers

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General

How can I send money to my kid's card?

You can send money to your child as a one-time money transfer or by setting up a weekly allowance up to the allowable limits.

General

How can I withdraw funds from my Wallet?

As a parent you can easily withdraw funds from your Mydoh Wallet via Interac e-Transfer.

Adding Money by Interac e-Transfer

Do I have to re-add my contact details every time I add funds with an Interac e-Transfer?

There’s no need to add a new contact every time you want to add funds. Existing contact details are automatically saved for future use.

General

What is the Mydoh Wallet?

Your Mydoh Wallet holds your money and allows you to send money to your child(ren) up to the allowable limits.

Adding Money by Interac e-Transfer

I wanted to add funds to my account but entered the wrong details. How do I cancel an Interac e-Transfer?

To cancel an Interac e-Transfer request, go to your Wallet tab and cancel the pending transaction.

General

I forgot my Interac e-Transfer Security Answer? Where do I find it?

You can easily find your Security Answer by selecting the Settings wheel in the top right and tapping the 'Withdraw Funds' tile.

General

How do I make a one-time money transfer to my child?

To send a one-time money transfer, click on 'Send money' from the 'Home' screen. Enter the amount and press send!

Adding Money to Mydoh Wallet

As a parent, how do I add money to my Mydoh Wallet?

Go to your Home or Wallet tab and select 'Add Funds'.

General

Where can I see my Mydoh Wallet balance?

You can find your Wallet balance in the header of every screen on the app.

General

What is Pay Day and how do I manage it?

Pay Day is every Saturday. It’s the day your kids get their allowance (if they have an allowance) and/or get paid for completed tasks.

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Setting up Tasks and Allowance

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General

How do I set up a task for my child?

Go to the 'Earn' tab on the footer and click on 'Add a Task'. From there you can choose a task category and provide…

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How do I set up a one-time vs. a recurring task for my child?

When creating a task, simply mark it as a one-off or recurring task. One-off tasks require a specific completion date.

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When does my child get paid for a task?

Your child will get paid for their task(s) on PayDay, which is every Saturday.

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What is the difference between an allowance and a task?

As a parent you can set up a weekly allowance for your child. This is not associated with tasks or task completion. Tasks are…

Allowance

How do I set up a weekly allowance?

To set up a weekly allowance, go to the ‘Earn’ screen and click on ‘Set Allowance’. Choose the amount you want your kids to…

General

How do I see my child’s allowance and task history?

To see your child’s previous weekly earnings go to your Earn tab and on the select the arrow on the left side of the…

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How do I know if my child has completed a task?

If your child has completed a task and updated it in the app, you will see it as a filled in circle on the…

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How do I edit a task?

Parents have the ability to edit the task’s title, details, frequency and Pay all from the Earn tab.

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How do I verify my child's tasks?

At the end of the day, parents have the final say! While we agree that it is incredibly important to give kids the independence…

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What is a recurring task?

A recurring task is a task that can be repeated various times throughout the week. The completion of a recurring task is determined by…

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My Child’s Spending

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General

How do I see my child’s transactions?

Go to 'Spend' in the footer and select a child to see their Mydoh Smart Cash Card balance and their transactions.

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How do I react to my child’s spending?

You can look at your child’s transactions by going to the 'Spend' in the footer and react to them using one of six emojis…

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How do I know how much money my child has?

Both your 'Home', 'Spend' and ‘Earn’ screens show your child’s total balance.

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Why was my child's card declined?

Your child's card may be declined if the item your child tried to purchase is more than their Smart Cash Card's balance.

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When will a return or refund appear on my child's Mydoh Smart Cash Card?

Once the merchant has confirmed that they’ve issued a refund, the funds should appear on your child’s Mydoh Smart Cash Card within 2-3 business…

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Can my child go into debt with their Mydoh Smart Cash Card?

Nope! The Mydoh Smart Cash Card is a reloadable digital and physical Visa Prepaid Card for kids. This means there is no interest rate…

Security and Privacy

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General

How secure is the money in my Mydoh Wallet?

Mydoh is powered by RBC (Royal Bank of Canada), which keeps your funds safe.

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How secure is my child’s Mydoh Smart Cash Card?

Your child’s Mydoh Smart Cash Card is issued by Royal Bank of Canada. Mydoh does not store your child's card information.

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Are there any built-in safety features in Mydoh?

Mydoh uses various methods to ensure your experience is safe.

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How does Mydoh protect my privacy?

Mydoh uses modern technology and up-to-date privacy, authorization and authentication standards of Royal Bank of Canada to ensure your privacy within the app.

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What type of personal data does RBC collect and why?

To create a parent Wallet and child Smart Cash Card within Mydoh, we require you and your child's legal first name and last name,…

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Thinking of submitting a chargeback?

A chargeback is the return of funds to a payment card after a customer disputes a transaction because of unauthorized charges on the account.…

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How is Mydoh associated with Royal Bank of Canada (RBC)?

We are proudly owned and operated by Royal Bank of Canada (RBC), providing the security and peace of mind of Canada’s largest bank*.

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Does Mydoh create an RBC bank account for my child or connect to their existing RBC account?

Creating a Mydoh account for your child also does not open them a new RBC Youth or Student Bank Account.

Play

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General

What is Mydoh Play?

Play helps kids learn money basics through short lessons and trivia to help prepare them for the future.

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How does Play work?

Kids can go into the app to learn and complete trivia on topics such as need vs. wants, credit cards, investing, and much more.

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What do parents see when using Play?

Like the rest of the Mydoh app, parents have full visibility into the trivia content and can see their kids’ scores!

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What’s in it for parents?

Each trivia includes tips to help you and your kids continue the money conversations at home!

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What financial topics are covered in Play?

Play currently covers 9 topics with more to come! Each topic covers important money concepts that are relevant to everyday life.

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How did we choose topics?

Well, we asked ourselves, "What do we wish we knew about money sooner?" and there was a lot! Understanding how to budget and taxes…

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Why are some trivia locked?

To ensure kids have a foundation and to prevent them from jumping ahead to more complicated topics, we unlock trivia one at a time.

Having Money Conversations

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General

What kinds of money conversations should I be having with my 12-year-old?

Start the conversation by asking age-appropriate questions to find out their level of knowledge on the subject.

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How do I talk to my child about budgeting?

Real-life experience is the most effective way to learn; use Mydoh to give your kids practice in budgeting.

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How can Mydoh help my child with money management?

With Mydoh, your kids will learn through practice: be exposed to paying with a card, reflecting on transactions and learning the value of money…

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What is the best age to build a strong financial foundation?

Studies have shown that kids aged 10 to 12 are in their prime years for practicing and benefiting from a strong financial foundation.

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Questions you should talk to your kids about for security

Mydoh could be your kid's first card, so here are some tips for keeping your kid's card secure.

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What does Mydoh mean and how do I pronounce it?

‍Mydoh is a play on words for “my dough” meaning “my money”. It's pronounced “my-dough” just like the delicious mixture of flour and water…

Customer Support

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General

Frequently Asked Questions

Setting up Mydoh

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Logging into Mydoh

Mydoh Smart Cash Card

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Making Payments and Transfers

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Setting up Tasks and Allowance

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My Child’s Spending

Security and Privacy

Play

Having Money Conversations

Customer Support

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