Frequently Asked Questions

Got questions? Browse our FAQ to find the answer you’re looking for. If you still need help, feel free to reach out.

Setting up Mydoh

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Mydoh is a digital app with a Smart Cash Card that helps kids learn and practice money management, while giving parents transparency and oversight.
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Download the Mydoh app from the Apple App Store and sign up as a parent. After you've signed up, you can invite your kid(s)…
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Start your family’s Mydoh smart-money journey with a free trial! Mydoh subscriptions fees are $2.99/month for RBC Clients and $4.99/month for non-RBC Clients.
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Inviting your kids is easy! After signing up as a parent, you can send your kid(s) an invite from your Mydoh home screen.
ID Verification
We verify your identity using your RBC online banking credentials when you log in.
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ID Verification
We find that dim lighting or not placing your ID on a dark surface prevents the image from being captured. Try taking the picture…
General
After you have invited your kids to Mydoh, they can activate their account by using their invite code or use the link in their…
Account Maintenance
Currently, we only allow one parent to manage the account and have the ability to add funds. We’re considering this for a future feature…

Logging into Mydoh

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Mydoh is currently available for iOS: iPhone 6 or later, with version 10.3 or newer and Android: Phones with Version 8.0 or newer
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Yes! Your child can definitely use Mydoh on an iPad.
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Forgot to copy your child’s invite code? No problem! You can easily find their invite code on the Home page of your Mydoh app.
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Don’t panic! Click on 'Forgot Password' on the login screen of the app and go through the prompts to reset your password.
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No sweat! They’ll need to click on 'Forgot Password' on the login screen of the app and go through the prompts to reset their…

Mydoh Smart Cash Card

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When inviting your child to Mydoh, you will have the option to order a physical card for them! If you have already invited your…
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Mydoh Smart Cash Card is a reloadable digital and physical Visa Prepaid Card for kids, issued by Royal Bank of Canada.
Apple Wallet and Google Pay
Kids can use Apple Pay by adding their Smart Cash Card to Apple Wallet. The Smart Cash Card can't be used with Google Pay…
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No pin required! To make a purchase in store, your child won’t need a PIN. 
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You bet! Mydoh is backed by the security and trust of Royal Bank of Canada.
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All kids can use their Mydoh Smart Cash Card for online purchases. For in-store purchases, kids can push their Smart Cash Card to Apple…
Apple Wallet and Google Pay
Kids can easily add their Mydoh Smart Cash Card to their Apple Wallet from the Wallet tab in their app, by clicking the Add…
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Your child’s physical card will be delivered within 5-7 business days! In some cases, it may take a few extra days to receive the…
Apple Wallet and Google Pay
After adding their Mydoh Smart Cash Card to their Apple Wallet kids can use Apple Pay with Touch ID or Face ID to make…
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The Mydoh Smart Cash Card is a digital, reloadable Visa Prepaid Card for kids, issued by Royal Bank of Canada.

Making Payments and Transfers

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You can send money to your child as a one-time money transfer or by setting up a weekly allowance up to the allowable limits.
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As a parent you can easily withdraw funds from your Mydoh Wallet via Interac e-Transfer.
Adding Money by Interac e-Transfer
There’s no need to add a new contact every time you want to add funds. Existing contact details are automatically saved for future use.
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Your Mydoh Wallet holds your money and allows you to send money to your child(ren) up to the allowable limits.
Adding Money by Interac e-Transfer
To cancel an Interac e-Transfer request, go to your Wallet tab and cancel the pending transaction.
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You can easily find your Security Answer by selecting the Settings wheel in the top right and tapping the 'Withdraw Funds' tile.
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To send a one-time money transfer, click on 'Send money' from the 'Home' screen. Enter the amount and press send!
Adding Money to Mydoh Wallet
Go to your Home or Wallet tab and select 'Add Funds'.
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You can find your Wallet balance in the header of every screen on the app.
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Pay Day is every Saturday. It’s the day your kids get their allowance (if they have an allowance) and/or get paid for completed tasks.

Setting up Tasks and Allowance

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Go to the 'Earn' tab on the footer and click on 'Add a Task'. From there you can choose a task category and provide…
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When creating a task, simply mark it as a one-off or recurring task. One-off tasks require a specific completion date.
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Your child will get paid for their task(s) on PayDay, which is every Saturday.
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As a parent you can set up a weekly allowance for your child. This is not associated with tasks or task completion. Tasks are…
Allowance
To set up a weekly allowance, go to the ‘Earn’ screen and click on ‘Set Allowance’. Choose the amount you want your kids to…
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To see your child’s previous weekly earnings go to your Earn tab and on the select the arrow on the left side of the…
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If your child has completed a task and updated it in the app, you will see it as a filled in circle on the…
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This is a great conversation starter and learning moment! Have a chat with your child about the consequences of not completing their tasks.
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You can remove a task by going to the Earn tab, selecting the task, and tapping Delete Task.
Allowance
You can change or remove your child's weekly allowance by selecting your child's weekly allowance from the Earn tab.

My Child’s Spending

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Go to 'Spend' in the footer and select a child to see their Mydoh Smart Cash Card balance and their transactions.
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You can look at your child’s transactions by going to the 'Spend' in the footer and react to them using one of six emojis…
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Both your 'Home', 'Spend' and ‘Earn’ screens show your child’s total balance.
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Your child's card may be declined if the item your child tried to purchase is more than their Smart Cash Card's balance.
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Once the merchant has confirmed that they’ve issued a refund, the funds should appear on your child’s Mydoh Smart Cash Card within 2-3 business…
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Nope! The Mydoh Smart Cash Card is a reloadable digital and physical Visa Prepaid Card for kids. This means there is no interest rate…

Security and Privacy

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Mydoh is powered by RBC (Royal Bank of Canada), which keeps your funds safe.
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Your child’s Mydoh Smart Cash Card is issued by Royal Bank of Canada. Mydoh does not store your child's card information.
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Mydoh uses various methods to ensure your experience is safe.
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Mydoh uses modern technology and up-to-date privacy, authorization and authentication standards of Royal Bank of Canada to ensure your privacy within the app.
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To create a parent Wallet and child Smart Cash Card within Mydoh, we require you and your child's legal first name and last name,…
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We are proudly owned and operated by Royal Bank of Canada (RBC), providing the security and peace of mind of Canada’s largest bank*.
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Creating a Mydoh account for your child also does not open them a new RBC Youth or Student Bank Account.
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Play helps kids learn money basics through short lessons and trivia to help prepare them for the future.
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Kids can go into the app to learn and complete trivia on topics such as need vs. wants, credit cards, investing, and much more.
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Like the rest of the Mydoh app, parents have full visibility into the trivia content and can see their kids’ scores!
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Each trivia includes tips to help you and your kids continue the money conversations at home!
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Play currently covers 9 topics with more to come! Each topic covers important money concepts that are relevant to everyday life.
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Well, we asked ourselves, "What do we wish we knew about money sooner?" and there was a lot! Understanding how to budget and taxes…
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To ensure kids have a foundation and to prevent them from jumping ahead to more complicated topics, we unlock trivia one at a time.

Having Money Conversations

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Start the conversation by asking age-appropriate questions to find out their level of knowledge on the subject.
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Real-life experience is the most effective way to learn; use Mydoh to give your kids practice in budgeting.
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With Mydoh, your kids will learn through practice: be exposed to paying with a card, reflecting on transactions and learning the value of money…
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Studies have shown that kids aged 10 to 12 are in their prime years for practicing and benefiting from a strong financial foundation.
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Mydoh could be your kid's first card, so here are some tips for keeping your kid's card secure.
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‍Mydoh is a play on words for “my dough” meaning “my money”. It's pronounced “my-dough” just like the delicious mixture of flour and water…

Customer Support

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You can reach Mydoh support through the in-app chat found under the Settings wheel located in the top right of the header and under…
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To speak with support through the in-app chat go to your Settings wheel and select Chat.
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If you can’t scroll to select some buttons in the app, please decrease your phone’s font size and try again.
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You can close your account at any time, without any cancellation fees. After all funds have been withdrawn, contact our support team through the…
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