How do I view the status of my transfer when trying to add funds with Interac e-Transfer?
When adding funds via Interac e-Transfer, there may be some processing time included in receiving the funds depending on your financial institution. Once you have made your request, you can most definitely see the status of your transfer!
To check to see if your transaction is still in the pending state, please follow the steps below:
1. Login to your parent account
2. Locate the ‘Wallet’ tab on the bottom bar of your home screen
3. Here, you will be able to view any transactions that are “Pending”!
I don’t see any pending transactions:
If you don’t see any pending transactions, the request may have been declined or accepted by the person you were requesting from (even if it’s you!)
If the request has already been accepted, the money will automatically be added to your Wallet and you can view the transfer under your ‘Transaction History’ by scrolling down on your wallet tab.
If it was declined, you would have received a push notification on your device, notifying you of the declined transfer. If this is the case, you can always make a new transfer by following the steps here.
If you are still encountering any difficulties, our sincere apologies. Our support team would be more than happy to help resolve any issues. Please reach out to us via the in-app chat, or at firstname.lastname@example.org for further assistance!