Safe by Design
Mydoh is backed by the safety & security of the Royal Bank of Canada and powered by Visa.
FAQs
Mydoh does not charge a subscription fee. Up to two parents and five kids can sign up for one account at no cost and pay no monthly fees.
Great question! At Mydoh, your family’s safety and security are of utmost priority. Your child’s Mydoh Smart Cash Card is issued by Royal Bank of Canada (RBC). Mydoh does not store your child’s card information and only securely displays it when your child asks for it. That means even Mydoh employees can’t see your child’s Smart Cash Card details!
When displaying your child’s card information, Mydoh encrypts all the data in transit, and only decrypts it for display purposes. Every time your child’s card details are requested, Mydoh keeps record of it for potential fraud and auditing purposes.
If your child has an iOS device and adds their Mydoh Smart Cash Card to their Apple Wallet, it’s all done automatically and provisioned by RBC and Visa systems without any manual intervention, ensuring card details always remain secure.
For more information please watch our video about the Mydoh Smart Card and have a look at our app and card terms and conditions.
If you have any questions or concerns, our support team would be more than happy to continue the conversation. Please don’t hesitate to reach out to us through the in-app chat, or via email at hello@mydoh.ca.
