I added funds via Interac e-Transfer but my Wallet balance hasn’t updated. What should I do?
If you have completed the process to add funds via Interac e-Transfer and your Wallet balance has not updated to reflect that, please take a look at our troubleshooting steps below:
1. Log out and then log back in to your Mydoh account. Select the ‘Wallet’ tab and check if there are any ‘Pending Transactions’. If there are no pending transactions, please check under ‘Transaction History’ and see if the transaction is there.
2. If you are unable to see the transaction in either place, and you requested the money from yourself, please sign into your financial institutions online banking account and confirm that the funds have been removed by viewing your transaction history. If the money was not removed from your bank account, it’s possible that the Interac e-Transfer was declined by mistake. In this case, please try completing a new request to add funds. If you have requested the funds from someone else, please advise them to take these steps as well.
3. In some cases it may take a bit of extra time for the funds to be added to your Wallet. If you can see the funds were removed from your bank account, please wait 1 hour and then check again to see if the funds have been added to your Mydoh Wallet.
If your Mydoh Wallet balance does not reflect the completed Interac e-Transfer after following the steps above, our sincere apologies. Please reach out to our support team through the in-app chat and we would be happy to assist you further!