Interac e-Transfer requests can take some time before they reach your email inbox or cell phone!
If you still haven’t received your Interac e-Transfer Request Money email or SMS after 1 hour, please confirm that your request was successful by following these steps:
If you do not see your transaction under ‘Pending Transactions’, please try adding funds again. It’s possible the request was never fully completed or it was accidentally declined.
If you can see that a there is a pending request, we have a few tips to help you locate the email or SMS:
If you are still unable to find your Interac e-Transfer Request after completing all the steps listed above, please reach out to our support team through the in-app chat and we would be happy to assist you!