My child forgot their username or password. What should I do?

You can easily recover your child’s email or password from your parent account to get them signed back in!

Recover username / email:
1. Log in to your parent account and go to Settings → Family Settings
2. Find your child’s name and email
3. That’s the login email for their account

Reset password:
1. On the login page, tap Forgot Password
2. Enter your child’s email
3. Open the password reset link from the email
4. Create a new password

✅ Your child can now log back in.

Notes:
– The new password must be different from the old one
– If you don’t get the reset email, double-check the address and try again. Contact support if issues continue.

✨Need more help? Reach out to our support team in our in-app chat!