I’m unable to take a selfie during ID Verification. What should I do?

If you’re having trouble taking the selfie required during the ID verification stage of setting up your Mydoh account, our sincere apologies. Please check out our troubleshooting steps below:
 
1. Please ensure you are in a bright room, either in direct sunlight or in a well-lit area
2. Please ensure there are no shadows on your face, or anything blocking the image from being captured
3. Please remove any hats or non-religious headwear that you are wearing
4. Please look directly into your camera

If you are still encountering issues after following the steps above, please reach out to our support team at hello@mydoh.ca, and one of our agents would be happy to assist further.