Why am I unable to receive funds using my payment link?

If you have recently sent your friend or family member your payment link, however the transfer of funds to your account has been unsuccessful – there could be a few explanations!

Please see below for some of the reasons why attempts to transfer funds via your payment link have been unsuccessful:

1. Your digital card is frozen – please have your primary parent unfreeze the card
2. You have reached a balance limit – please see here for load limits on your Mydoh wallet 
3. You have reached a transfer limit – please see here for load limits on your Mydoh wallet
4. You have reached a limit specific to your payment link, please see here for more details

To confirm which of these reasons is preventing you from receiving funds through your payment link, please check your app notifications.