Notices and Updates

July 9th 2025

Important Information for Users Accessing Mydoh on Android OS 10 or Lower

Due to technical requirements on the Android side, Mydoh users who are accessing the app on Android OS 10 or lower, will no longer be able to access Mydoh as of August 11, 2025. 

We understand that this may be inconvenient for you, so here are a few things you can do:

  1. If you and/or a child on your account are currently accessing Mydoh on a device running Android OS 10 or lower, please update your operating system to Android 11 or higher.
  2. If you and/or a child on your account are currently accessing Mydoh on a device running Android 10 or lower, and you cannot upgrade your Android OS, please try logging into Mydoh with a compatible device which runs Android 11 or higher.
  3. If your child is currently accessing Mydoh on a device running Android 10, and you cannot upgrade their Android OS, please note that you can login to your child’s account on your device, provided your device is running Android 11 or higher.

IMPORTANT: If you and/or your child are not able to update your Android OS, and do not have any other compatible devices for which you can access Mydoh, please note that at this time, your account will need to be cancelled. 

  • To cancel your account, please login to your Mydoh parent account, and select the Settings wheel on the top right hand corner of your screen, then select “Help”, and “Chat with us”. From there, our Support team will guide you through the account closure process. 

Please note that if the proposed steps are not taken by August 11 2025, your unsupported device will lose access to the Mydoh app. 

Thank you in advance for your cooperation.

April 26th 2025

Due to an unexpected technical issue, your child’s April 26th Payday with Mydoh may not have been processed. This means your child may not have received the money they were entitled to.

To make sure they receive their money, we kindly ask you to manually send a one-time transfer from your Parent Wallet before their next Payday.
Here’s how:

  1. Log into your Mydoh Parent account
  2. Select ‘Send $” from either the Home or Wallet screen
  3. Follow the prompts to send a one-time transfer

We sincerely apologize for this inconvenience. Our team is working hard to resolve the issue and to ensure the next Payday occurs as scheduled.

If you have any questions, you can connect with our Support team via in-app chat, which can be found under “Help”, then “Chat with us”, in the Settings tab of your Mydoh app.

April 11th 2025

Parents and Co-Parents may experience errors when creating a new Mydoh account. This is currently being investigated and does not affect any other service on Mydoh, or any child accounts.

As of April 11th, 2025 at 11:30 am EST, this has been resolved.

January 13th 2025

Parents and Co-Parents will not be able to withdraw funds from their parent wallet beginning
January 13th, 2025 at  9:00 a.m, ending January 15th, 2025 at 9:00 a.m.

This does not affect any other service on Mydoh, or any child accounts. This only impacts the withdrawal feature offered to parents.

After the aforementioned time period, parents can initiate withdrawals from their Mydoh parent wallet.

This maintenance period was successful.


Updates to our Terms & Conditions

What updates are being made to Mydoh App Terms & Conditions and the Smart Cash Card Terms & Conditions?

We make changes to the Terms & Conditions to clarify our terms & ensure that they remain transparent for you. Updates coming in effect on 1st July 2025:

  • Clarified process for legal name change requests
  • Updated clarity on Mydoh availability (Canadian residents for tax purposes only)
  • Enhanced process for updating user information including clarified 30-day notification requirements
  • Additional context provided for “General Savings” capability
  • Reduced qualification criteria for “referral code” usage
  • Updated information on collection of personal information you provide voluntarily in a user feedback survey
  • Enhanced clarity on physical and digital card expiration processes


If you or any minor you invited to use the app continue to use Mydoh after 1st July 2025, you are agreeing to the updated Mydoh App Terms & Conditions and the Mydoh Smart Cash Card Terms & Conditions on your own behalf and on behalf of such minor(s). If you do not agree, you can choose to discontinue using Mydoh, and close your Mydoh account before these terms become effective by contacting us at support@mydoh.ca.