Do I have to validate my identity when setting up a Mydoh Parent account?
In order to comply with legal regulations, we ask that all users verify their identity through either a valid Canadian Passport, a driver’s license, or their RBC online banking credentials.
Driver’s License: We currently accept licenses from AB, BC, MB, NS, ON, or QC. We completely understand how beneficial it would be to allow ID verification using drivers’ licenses from other provinces, and this is something we are working on with our security provider!
Passport: Users are always able to verify their ID using a valid Canadian issued passport as well! Please ensure that your ID is not expired or damaged to the point of illegibility.
RBC Online Banking:
To verify your identity using your RBC credentials, please enter the details associated with any personal credit card or chequing account. Please note that savings accounts and other investments are not accepted at this time.
If you have any other questions or concerns, please don’t hesitate to reach out to our support team via the in-app chat, or at firstname.lastname@example.org!