Can't See My RBC Bank Accounts When Adding Funds to Wallet | Mydoh

Adding Money from my RBC Account

Why don’t I see some of my RBC bank accounts when adding funds to my Wallet?

Why don’t I see some of my RBC bank accounts when adding funds to my Wallet?


Great question! Parents can of course have a wide range of different accounts with RBC. If you would like to load funds to your Mydoh wallet, you can 100% do so using your RBC online banking credentials, so long as they consist of either a personal chequing account, or a personal credit card.

We completely understand how beneficial it would be to load funds via RBC from other types of accounts, such as a savings account. At this time, we don’t allow adding funds from a savings account, since there could be a fee that our users may be charged, depending on their account.
 
Note: You will not incur any fees if you decide to add funds using your RBC credit card or chequing account.

If you have any questions, please reach out to our support team via the in-app chat, or at hello@mydoh.ca for further assistance!