Why isn’t my ID scanning?

In most cases we find that dim lighting or not placing your ID on a dark surface prevents the image from being captured. Try taking the picture of your ID again on a dark background in a brighter area and this will generally resolve most issues.

If you find that your ID still isn’t scanning, please try selecting Manual Capture and then take the picture again!

Note: Mydoh will need access to your camera in order to complete the ID Verification process.

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