Frequently Asked Questions

Got questions? Browse our FAQs to find the answer you’re looking for. If you still need help, feel free to reach out.

Frequently Asked Questions

Top Questions

How do I invite my child(ren) to Mydoh? open faq
What if my child’s card is lost, stolen, or damaged? open faq
How do my child(ren) sign up for Mydoh? open faq
How do I activate my child’s Mydoh Smart Cash Card? open faq
How do I order a physical card for my child? open faq
How do I add my child’s Smart Cash Card to Apple Wallet? open faq
How can my child transfer money back to my Wallet? open faq
My child forgot their username or password. What should I do? open faq
Why is my Child's Digital Card on Apple Pay not working? open faq
Setting up Mydoh

Setting up Mydoh

Setup, Refer a Friend, ID Verification, Account Maintenance, Add a Parent

24 Answers

Logging into Mydoh

Logging into Mydoh

Forgot Username/Password, Invite Code, Email Verification, Change Email

7 Answers

Mydoh Smart Cash Card

Mydoh Smart Cash Card

Managing Card, Using Card, Physical Cards, Apple Wallet and Google Pay

37 Answers

Savings Goals

Savings Goals

Transfer/Move Funds, Savings to Spend, Savings boost, Withdraw from Savings

13 Answers

Making Payments and Transfers

Making Payments and Transfers

Parent's Wallet, Add Money, Send Money, Withdraw Funds, Autoload

46 Answers

Setting up Tasks and Allowance

Setting up Tasks and Allowance

Pay Day, Edit/Delete a Task, Completing Tasks, Setup Allowance

14 Answers

My Child’s Spending

My Child’s Spending

Spending Limits, View Transactions, Declined Transactions, View Digital Card Details, Refunds

7 Answers

Security and Privacy

Security and Privacy

Royal Bank of Canada (RBC), Collecting Personal Data, Safety Features

8 Answers

Having Money Conversations

Having Money Conversations

Budgeting, Money Management, Financial Literacy

4 Answers

Customer Support

Customer Support

Contact Us, Terms & Conditions Updates, Chargeback, Close Account

7 Answers